Refund policy

Return & Refund Policy

At Keravin, your satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.

Returns

We accept returns within 30 days of delivery.

To be eligible for a return:

  • The item must be unused and in its original packaging.
  • The product must be in the same condition that you received it.
  • Proof of purchase or your order number is required.

For health and safety reasons, we cannot accept returns of opened or used dietary supplements unless the item arrived damaged, defective, or incorrect.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible.

Please email info@keravin.store with:

  • Your order number
  • A description of the issue
  • Photos of the product and packaging

We'll review your request and, if applicable, provide a replacement or issue a refund.

Refunds

Once we receive and inspect your returned item, we'll notify you of the status of your refund.

If your refund is approved, it will be issued to your original payment method.

Please note that it may take several business days for your bank or credit card provider to process and post the refund.

Non-Returnable Items

The following items are not eligible for return:

  • Opened or used dietary supplements
  • Gift cards
  • Clearance or promotional items (unless they are damaged or defective)

Return Shipping

Customers are responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect item.

We recommend using a trackable shipping service, as Keravin is not responsible for returns lost in transit.

Order Cancellations

Orders may be canceled before they have been processed for shipment.

If your order has already shipped, it cannot be canceled but may still qualify for a return under this policy.

Contact Us

If you have any questions regarding returns or refunds, please contact our support team.

Keravin Customer Support

Email: info@keravin.store

We're committed to providing excellent customer service and will respond to your inquiry as quickly as possible.