Shipping policy
Shipping Policy
Thank you for shopping with Keravin. We are committed to processing and delivering your order as quickly and efficiently as possible.
Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully received.
Orders are processed Monday through Friday, excluding weekends and holidays.
Once your order has been shipped, you will receive a confirmation email with tracking information, if available.
Shipping Times
Estimated delivery times may vary depending on your location and the shipping method selected at checkout.
Please note that shipping estimates are not guaranteed and may be affected by factors beyond our control, including carrier delays, weather conditions, customs processing, or peak shipping seasons.
Shipping Costs
Shipping costs are calculated at checkout based on your delivery location and selected shipping method.
From time to time, Keravin may offer free shipping promotions. Any applicable offers will be displayed on our website.
Order Tracking
Once your order has shipped, you will receive an email containing your tracking information.
Please allow up to 48 hours for tracking information to become active after your shipment has been dispatched.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
Keravin is not responsible for orders delayed, lost, or returned due to incorrect or incomplete shipping addresses provided by the customer.
If you notice an error with your shipping address, please contact us immediately at info@keravin.store. We will do our best to update your information before your order ships.
Lost or Delayed Shipments
If your package appears to be delayed or lost in transit, please contact us at info@keravin.store.
We will work with the shipping carrier to investigate the issue and assist you in finding a resolution.
Damaged Packages
If your order arrives damaged, please contact us as soon as possible.
Include:
- Your order number
- Photos of the damaged product and packaging
- A brief description of the issue
We will review your claim and provide a replacement or other appropriate resolution if applicable.
International Shipping
International shipping may be available to select destinations.
Customers are responsible for any customs duties, taxes, import fees, or other charges imposed by their local authorities. These fees are not included in the purchase price or shipping cost.
Delivery times for international orders may vary depending on customs processing and local postal services.
Contact Us
If you have any questions about your order or our shipping policy, we're here to help.
Keravin Customer Support
Website: www.keravin.store
Email: info@keravin.store
We appreciate your trust in Keravin and are committed to providing a smooth and reliable shipping experience.